Our philosophy is to be as open and transparent as possible to the customer. We want you to know who we are and how we operate to increase your comfort level in buying from Carolina Rustica. We believe all websites should have complete information on the company (and how to contact them) behind the website.
Email: info@carolinarustica.com or custservice@carolinarustica.com
Telephone: Call Center: 800-205-7819
Fax: 704-786-1662
Or send mail to:
Carolina Rustica Inc.
325 McGill Ave.
Suite 175
Concord, NC 28027
Customer Service is available Monday - Friday, 9:00 am - 6:00 pm EST
Saturday, 10:00 am - 5:00 pm EST
Order online 24/7
Store Hours are Monday - Friday, 9:00 am - 6:00 pm EST
Saturday, 10:00 am - 5:00 pm EST
Closed Sundays
info@carolinarustica.com
Telephone: Call Center: 800-205-7819
Fax: 704-786-1662
Or send mail to:
Carolina Rustica Inc.
325 McGill Ave.
Suite 175
Concord, NC 28027
Customer Service is available Monday - Friday, 9:00 am - 6:00 pm EST
Saturday, 10:00 am - 5:00 pm EST
Order online 24/7
Store Hours are Monday - Friday, 9:00 am - 6:00 pm EST
Saturday, 10:00 am - 5:00 pm EST
Closed Sundays
info@carolinarustica.com
If none of your questions are answered here, or elsewhere on our site, please call us at 800-205-7819. You may also call if you have any questions relating to in-stock inventory or directions.
Our Customer Service hours are as follows: Monday - Friday 9:00 am - 6:00 pm EST Saturday 10:00 am - 5:00 pm EST Tel. 800-205-7819
Store Hours: Monday - Friday, 9:00 am - 6:00 pm EST Saturday, 10:00 am - 5:00 pm EST Closed Sundays
Our Customer Pledge: We Guarantee You'll Be Happy! This pledge is the cornerstone of our customer philosophy. We want you to enjoy doing business with us and to be delighted with your product, plain and simple. Our policies are designed to be friendly to you and fair to both of us. We will always work with you, the customer, to make sure your experience with Carolina Rustica is a good one. We'd like nothing better than for you to tell other people about us!
Cancellation Policy 1. Products in stock: If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty whatsoever. We will refund you the entire amount of your purchase.
2. Products shipping direct from the manufacturer: When we order on your behalf from one of our manufacturers, we may be obligated to purchase the products ordered. If you cancel your order before it ships, we may apply a restocking charge equivalent to 10% of the purchase price. However, in most cases, our suppliers will work with us and allow cancellations with no penalties. Many retailers will not allow order cancellations or will charge a much higher restocking fee.
Returns and Exchanges: Please read this section carefully If you are not satisfied with your furniture for any reason, we will exchange the product or refund the cost of your purchase, not including freight costs. This includes your cost of shipping the return back to us. Please note that we may apply a restocking charge equivalent to 10% of the purchase price for returns of certain items. This restocking fee is much less than the 20% to 30% we have seen on many of our competitors' sites. The 10% covers our administrative costs and stocking expenses. Some items, such as Clearance items and Custom items, are not eligible for returns. Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Please contact us beforehand if you have any question as to whether or not your return is subject to a restocking fee.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
Please note: * You have up to 15 days to request a refund or exchange. * We cannot accept any returns on Custom or Clearance items.
Refused Shipments It is much easier if you cancel your order before it ships. If your order ships and you refuse the shipment, we will be obliged to charge you 10% of the order value for re-stocking plus the cost of the round-trip freight. If your order shipped via truck line ("Freight") and you received free shipping, we will charge you the full amount of the round trip shipping costs for refused orders. This does not apply in the case of items damaged in transit, of course. See below for more info. If you refuse a shipment for a reason other than freight damage, please make sure the product is returned to Carolina Rustica at the above address, and not to the manufacturer.
Damages / Defective Product It is an unfortunate fact that, once in a great while, products may get damaged at the factory or in transit. If your order arrives and it there is obvious, visible damage, please refuse shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If you find your product has been damaged after you unpack it, please notify us and we will issue a call tag or pick up order. We will have the manufacturer send a replacement. You will pay no additional freight either way. Again, we will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
Privacy Statement and Web Site Security (this will bring you to our comprehensive section addressing this important issue) Contacting the Web Site We offer easy access to customer service, telephone ordering and information about your order. You can contact us by:
Email: info@carolinarustica.com or custservice@carolinarustica.com Telephone: Carolina Rustica Customer Service: 800-205-7819 Hours: Monday - Friday, 9:00 am - 6:00 pm EST Saturday 10:00 am - 5:00 pm EST
Please contact us if you have any questions about our business policies, the practices of this site, or our privacy policy.
Use of this Web Site: Things you should know Your use of our web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. Your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log on to our Web site
Content Here at Carolina Rustica, we make every effort to insure that the content on our site is current. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Carolina Rustica reserves the right to correct any error, inaccuracy or omission or to change or update the information contained on our site without prior notice to you and without liability to us. If this relates to a price change on a new order, we will notify you of that change. Further, Carolina Rustica reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Carolina Rustica shall promptly issue a credit to your credit card.
Please be aware that we present our content 'as is'. When an item featured on Carolina Rustica is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers� import schedules, pre-existing backorders, etc. Our estimate of lead times is just an estimate and does not imply a legal obligation to deliver within a certain time frame.
Indemnity Carolina Rustica Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Under no circumstance is Carolina Rustica Inc liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify and hold Carolina Rustica Inc harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Web Site. Indemnity applies to current changes in policies and procedures, all of which will be posted on our web site in the interest of keeping our customers informed and protected
Governing Law Orders placed with Carolina Rustica construe contracts governed by, and in accordance with, the substantive laws of the State of North Carolina.
Our Customer Service hours are as follows: Monday - Friday 9:00 am - 6:00 pm EST Saturday 10:00 am - 5:00 pm EST Tel. 800-205-7819
Store Hours: Monday - Friday, 9:00 am - 6:00 pm EST Saturday, 10:00 am - 5:00 pm EST Closed Sundays
Our Customer Pledge: We Guarantee You'll Be Happy! This pledge is the cornerstone of our customer philosophy. We want you to enjoy doing business with us and to be delighted with your product, plain and simple. Our policies are designed to be friendly to you and fair to both of us. We will always work with you, the customer, to make sure your experience with Carolina Rustica is a good one. We'd like nothing better than for you to tell other people about us!
Cancellation Policy 1. Products in stock: If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty whatsoever. We will refund you the entire amount of your purchase.
2. Products shipping direct from the manufacturer: When we order on your behalf from one of our manufacturers, we may be obligated to purchase the products ordered. If you cancel your order before it ships, we may apply a restocking charge equivalent to 10% of the purchase price. However, in most cases, our suppliers will work with us and allow cancellations with no penalties. Many retailers will not allow order cancellations or will charge a much higher restocking fee.
Returns and Exchanges: Please read this section carefully If you are not satisfied with your furniture for any reason, we will exchange the product or refund the cost of your purchase, not including freight costs. This includes your cost of shipping the return back to us. Please note that we may apply a restocking charge equivalent to 10% of the purchase price for returns of certain items. This restocking fee is much less than the 20% to 30% we have seen on many of our competitors' sites. The 10% covers our administrative costs and stocking expenses. Some items, such as Clearance items and Custom items, are not eligible for returns. Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. Please contact us beforehand if you have any question as to whether or not your return is subject to a restocking fee.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
Please note: * You have up to 15 days to request a refund or exchange. * We cannot accept any returns on Custom or Clearance items.
Refused Shipments It is much easier if you cancel your order before it ships. If your order ships and you refuse the shipment, we will be obliged to charge you 10% of the order value for re-stocking plus the cost of the round-trip freight. If your order shipped via truck line ("Freight") and you received free shipping, we will charge you the full amount of the round trip shipping costs for refused orders. This does not apply in the case of items damaged in transit, of course. See below for more info. If you refuse a shipment for a reason other than freight damage, please make sure the product is returned to Carolina Rustica at the above address, and not to the manufacturer.
Damages / Defective Product It is an unfortunate fact that, once in a great while, products may get damaged at the factory or in transit. If your order arrives and it there is obvious, visible damage, please refuse shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If you find your product has been damaged after you unpack it, please notify us and we will issue a call tag or pick up order. We will have the manufacturer send a replacement. You will pay no additional freight either way. Again, we will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
Privacy Statement and Web Site Security (this will bring you to our comprehensive section addressing this important issue) Contacting the Web Site We offer easy access to customer service, telephone ordering and information about your order. You can contact us by:
Email: info@carolinarustica.com or custservice@carolinarustica.com Telephone: Carolina Rustica Customer Service: 800-205-7819 Hours: Monday - Friday, 9:00 am - 6:00 pm EST Saturday 10:00 am - 5:00 pm EST
Please contact us if you have any questions about our business policies, the practices of this site, or our privacy policy.
Use of this Web Site: Things you should know Your use of our web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. Your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log on to our Web site
Content Here at Carolina Rustica, we make every effort to insure that the content on our site is current. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Carolina Rustica reserves the right to correct any error, inaccuracy or omission or to change or update the information contained on our site without prior notice to you and without liability to us. If this relates to a price change on a new order, we will notify you of that change. Further, Carolina Rustica reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Carolina Rustica shall promptly issue a credit to your credit card.
Please be aware that we present our content 'as is'. When an item featured on Carolina Rustica is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers� import schedules, pre-existing backorders, etc. Our estimate of lead times is just an estimate and does not imply a legal obligation to deliver within a certain time frame.
Indemnity Carolina Rustica Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Under no circumstance is Carolina Rustica Inc liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify and hold Carolina Rustica Inc harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Web Site. Indemnity applies to current changes in policies and procedures, all of which will be posted on our web site in the interest of keeping our customers informed and protected
Governing Law Orders placed with Carolina Rustica construe contracts governed by, and in accordance with, the substantive laws of the State of North Carolina.
Order Online 24/7
Copyright (c) 2011 Carolina Rustica All Rights Reserved.